my life

Santa Monica BMW Service Center Warning

RATED F BY Better Business Bureau

Read more Santa Monica BMW

To anyone considering using Santa Monica BMW (1127 Santa Monica Blvd) I strongly advise you to go elsewhere.

My Complaints:

1. They charge an exorbitant amount for repairs. I had a brake job (4 pads/rotors) done on my 2000 328i that cost $990.31. The same brake job at Center BMW (5201 Van Nuys Blvd, Sherman Oaks) is $501.54. Both are certified BMW repair centers. The invoice price per part is essentially doubled at Santa Monica BMW.
2. The courtesy car wash left the car in worse appearance than I left it. 4 days prior to servicing it, I had the car detailed, but when it was returned it had calcification marks all over the car including the windows. I had to get another car wash.
3. The gas tank was 1/4 full when I dropped off the car. Upon picking up the car, it was empty — orange indicator light lit.